For orders placed before 7am AEDT, we endeavour to process the same business day. Orders placed after 11am AEDT will be processed the next business day.

During sale events and new collection launches, there may be a slighly longer processing time.

All Auguste orders are hand-picked and packed with love from Byron Bay, Australie.

At ADATTO, every piece is crafted with precision, performance and intention. We are committed to delivering premium quality and a seamless shopping experience. If something isn’t right, we’re here to help.

Exchange Policy

Exchanges are accepted within 14 days from the date of delivery.

• Items must be unworn, unwashed, undamaged, and returned in their original condition.
• All tags must be attached and original packaging must be intact.
• Exchanges are subject to stock availability.
• If the requested item is unavailable, a store credit will be issued and reflected in the wallet section of your profile.

Returns & Store Credit

• Monetary refunds are not provided.
• Approved returns will be issued as store credit, redeemable on future purchases.
• Store credit is non-transferable.

Damaged or Incorrect Deliveries

If you receive a defective or incorrect item, you must notify us within 48 hours of delivery.

Please provide:

• Order Number
• Clear photographic evidence

Upon verification, we will arrange a replacement or issue store credit. In such cases, all shipping costs will be covered by ADATTO.

Shipping Responsibility

• Exchange shipping fees, where applicable, will be communicated at the time of request.
• We reserve the right to decline exchanges that do not comply with the above conditions.

Exchange Requests

To initiate an exchange request, kindly email us at:

adattouae@gmail.com

Please include your order number and exchange details. Our Client Relations team will respond promptly with further instructions.